I am the Master of the 37 Metre Sunseeker Motor Yacht Vegas. We recently hauled our boat out for repairs at GCCM.
My first impression of the marina started with communication between myself and the (what I would call the Director of first impressions) receptionist. It was my first point of contact and from this first call right through to the yard staff etc the whole experience was one of first class professionalism. The effort taken by staff to ensure our boat was lifted correctly, right through to the settling on the hard stand, was super impressive. My crew and I have never experienced such professionalism and care.
It is a credit to Trent and his well managed team that put this marina and its facility at the very top of the Marina chain for refits, ongoing maintenance and service in Australia. They were competitive and fair in their costs. Our Motor yacht is privately owned and operated. We are one of the busiest Super Yachts in Australia, therefore timing for us is critical when lifting the boat for any reason. Gold Coast City Marina were mindful of our schedule and worked around it beautifully.
Gold Coast City Marina are a World Class Act in the Superyacht business. The marine maintenance business is people driven, and you could not find a more caring group of professionals than those associated with GGCM. Thank you Trent and to all of your staff for making my life pretty simple and stress free. You have by far one of the slickest operations in this arena.
I would like to thank you and the crew at GCCM for the outstanding service we have received over the last six months while our company has been doing an extensive, and at times challenging re-build of a commercial vessel. The assistance from the entire team of staff and tenants has been invaluable in so many areas. Your customer service is very tangible and not just lip service. Requests are constantly followed through with actions. The Shipyard Team all have a very positive attitude and the entire Marina has a fresh approach that is backed with integrity and I feel that this has enabled the on-site contractors to be more customer focused than ever. Having spent many years in shipyards around the world I am able to say that GCCM is a truly world class facility, I am without reservation able to give my highest recommendation to anyone considering using the facility.
Having over 60 qualified commercial marine tenants calling GCCM home base is the real luxury any boat owner, captain or manager has at GCCM. End result a happy captain with a technical job finished on time, and from the owner’s perspective on budget. Located conveniently on the way to and from the Whitsunday’s vessel owners need to seriously consider Gold Coast City Marina as their refit / repair facility no matter where their home port is. The cost benefit cannot be ignored!
On behalf of myself and the crew on board MY Valkyrie I would like to take this opportunity to thank you all for your fantastic efforts in helping to make our time there with you run as smoothly as possible. This was our second visit to you there in Coomera for yet another major re-fit. Once again I have been thoroughly impressed by your staff, your facility and the companies involved. We were able to complete our re-fit on time and on budget. Everyone involved was a professional and consequently the results we achieved were of the highest standard. I have no hesitation in recommending ‘Gold Coast City Marina’ to yacht captains and owners who demand perfection.
After I collided with a ship, Gold Coast City Marina got my boat, Ella’s Pink Lady, back on her feet and ensured my safe voyage around the world. The whole team are friendly, experienced and helpful
I just wanted to say thanks for all of your help with regards to the works carried out on my boat recently. The various trades you referred me to were all fantastic to deal with, extremely helpful and delivered my boat back to me with everything carried out as required and, overall, under my budget.
The facilities at the marina make it so easy for owners to manage both planned and adhoc works on their boats. The communication between the trades, to ensure that all works ran smoothly and on time was refreshing and professional and not often found. I found the overall attitude and culture of the marina was that “if we all work together, everybody wins. I will certainly be back for my annual service work and anything that may arise in between.
In an industry that often finds it tough to meet high expectations and please customers, the attitude, people, service and facilities at GCCM simply shined, leaving us with a feeling of gratitude. Our recommendation comes without hesitation.
At our club tournament “Light Tackle Masters” hosted out of the GCCM in January we found a lot of our members and visiting competitors commenting on how ‘welcome’ everyone involved with the marina made them feel. In a word ‘fantastic’ or perhaps ‘sensational’ is a better word to describe the warm feeling that we ALL experienced … Well done team!!!! Keep up the great work. We love it!
Thanks for the effort you and your guys put in during the recent slipping and maintenance of my vessel. This is the third year I have taken the opportunity to utilise your facilities. You make the whole experience easy right from the booking stage. Once there your people on the yard are so helpful and easy to deal with. Nothing is a problem and it all happens without any stress or bother. Many thanks for the hard work. It is appreciated.
“I just wanted to say thanks for all of your help with regards to the works carried out on my boat recently. The various trades you referred me to were all fantastic to deal with, extremely helpful and delivered my boat back to me with everything carried out as required and, overall, under my budget.
The facilities at the marina make it so easy to for owners to manage both planned and adhoc works on their boats. The communication between the trades, to ensure that all works ran smoothly and on time was refreshing and professional and not often found. I found the overall attitude and culture of the marina was that “if we all work together, everybody wins. I will certainly be back for my annual service work and anything that may arise in between.”
“On behalf of myself and the crew on board MY Valkyrie I would like to take this opportunity to thank you all for your fantastic efforts in helping to make our time there with you run as smoothly as possible. This was our second visit to you there in Coomera for yet another major re-fit. Once again I have been thoroughly impressed by your staff, your facility and the companies involved. We were able to complete our re-fit on time and on budget. Everyone involved was a professional and consequently the results we achieved were of the highest standard. I have no hesitation in recommending ‘Gold Coast City Marina’ to Yacht Captains and Owners who demand perfection.
‘I recently had my boat “Morningside" lifted at your marina. I made many work requests to GCCM staff. All requests were undertaken on time & competently, by people who had a friendly & helpful attitude . I would like to thank you and everyone who made my tasks that bit easier.
‘The highlight of our week long cruise was GCCM. Management and staff were accommodating & friendly. The berthing process for 11 boats was organised and without fuss. The facility was clean, with lots of shore power and rubbish bins provided for the cruisers. Nothing was an issue. Nothing was too hard. Nothing was too much trouble. Courtesy bus for the ladies to & from Harbour Town. Always happy to assist. Quarterdeck food was superb. All parties agreed the staff at GCCM went above and beyond to make us feel welcome and we look forward to returning in 2017!! What a great facility!!’
“The best thing about GCCM is basically the service – it has just been amazing. Your team has pulled out all stops to make us feel at home and it’s just been fantastic. The whole Quantum crew has agreed that the GCCM experience leaves other boatyards for dead. It’s clean, the crew are always considered and the on-site businesses are all very experienced and they are all here in one location”.
“Thank you for the professional and courteous way the staff have helped resolve the situation of Hotel's rudder repair. I have visited a few marinas over the years and cannot think of any that come close to GCCM for service. I was very impressed by the can-do attitude of all the staff. Thanks to all for the brilliant service. See you next time.”
“I would like to congratulate your team. From the bubbly girls in the office to the amazing guys at the dry store. Special mention to the guys at dry store that always go out of their way to assist with our needs which makes our boating experience extremely pleasant. We will be more than happy to refer GCCM to all our friends & acquaintances. Keep up the good work GCCM.”
“Just wanted to thank the crew at GCCM for your assistance during the Reef Ranger slipping this year. As usual, we had a very busy work schedule, with over 17 different contractors engaged, over a relatively short timeframe and had to overcome a few hiccups along the way. However the GCCM crew was very accommodating and this flexibility was very much appreciated and assisted us greatly in meeting our departure deadlines”.
“My Monterey 270 Sports Cruiser “Another Moment” has been stored and handled regularly over the last 8 years by the friendly, cooperative staff at GCCM Dry Store Facility.
This association has meant `incident free` insurance incentives for me, together with the cost saving benefits associated with after hours security, covers and gel coats protected from the effects of UV, alloy leg preservation, etc, compared to a wet berth environment.
Thanks to GCCM and Dry Store Facility Staff for the ongoing professional service accorded to me and my asset.”
“Cannot thank you enough for all your assistance with my boat. As a Marina you are first class and I have been in a few over the years. The different trades on your block were great I was very pleased with all off them and the work they did and the prices they charged. Thanks again Vanessa and could you thank John Bennett for the attention to bring the yacht down from Mooloolaba. He was the best, and I am ever so grateful. I will see you when I am ready with my cruiser, and, when Grace is ready to be hauled out it will be done at your Marina”.
“We will be recommending GCCM to our boating friends as a great choice for annual maintenance and service. There are three separate, but equally good reasons. The first is the combination of competent, friendly and first class marine services offered by the companies that have chosen GCCM as their business location.
The second is the diversity of marine service providers in GCCM, which offers boat owners a wider range of technical solutions, products and support than available at any other shipyard in Queensland.
The third is the high quality standards, relevant experience and courtesy of the shipyard services team, which also has no equal in Queensland. GCCM has made us feel part of “the GCCM family”, a brilliant achievement that guarantees that boat owners like us will continue to bring our boats to the GCCM Shipyard for annual maintenance, renovation and repairs.
“On behalf of myself and the crew onboard MY Vanquish, I would like to thank you for again assisting us with our refit. I have been a superyacht Captain for many years operating worldwide and I must admit that the service and workmanship that is delivered at Gold Coast City Marina is world class. The facilities and associated specialists within the complex make refit and timeframes achievable. Once again thanks for your assistance and great work. I hope when returning form overseas in the Med I will again have the opportunity of working at GCCM”.
“The crew and I would like to thank you for your hospitality during our three-month stay at your facility for refit and repair. The level of professional service provided by your employees and all the companies and tradesmen in your complex was outstanding. I strongly recommend a visit to Coomera by any yacht wanting quality work done and on time. Again thank you for everything and we look forward to seeing you again in our South Pacific adventures”.
76-84 Waterway Dr,
Coomera Qld 4209
76-84 Waterway Dr,
Coomera Qld 4209
P +61 7 5502 5888
F +61 7 5502 5877