Client Review: Pat Miller
Down here at the Gold Coast City Marina we have a number of outstanding staff members we call our family. As a whole, we strive to deliver the very best to our clients and recently Pat Miller, owner of 50 Deep Blues, got in touch with us about some admirable staff members on our team.
Mr Miller is a long-term customer and friend of GCCM. Recently Pat took it upon himself to let us know of the noticeable contribution of one Kym Fleet (Operations Manager) and Vanessa James (Administration) in assisting and leading the outstanding customer service of the GCCM employee’s.
“Kym Fleet and Vanessa James respectively seem to have the magic touch when it comes to GCCM clients – they seem to lead but all the others have a similar sensibility. After a career running large and complex organisations, I recognise the formula and the extent to which your staff go out of their way to make things happen.”
Mr Miller also extends his gratitude to the staff on site, from the crack-of-dawn to the graveyard shift employee’s.
“For example, Gary is the prime example of the Mr Fixit you need. Carlos your security bloke had to let one of my crew in at some godawful hour last Wednesday night. He conducted him to the boat – just doing his job well.”
Shipyard Operations run by Kym Fleet are also highlighted in Pats correspondence. “During the haul-out some complicated work on the saildrive, fairing and keel reinforcement was required. There is demonstrable expertise, networking and camaraderie among the businesses and staff at the yard. It became obvious if one business couldn’t do the job they would not only put me onto another business but organise for their people to see me in a timely manner armed with the right information.”
The Gold Coast City Marina would like to thank all operational staff of the Shipyard and Administration for their hard work and commitment to the clients of the GCCM. Pat Miller is just one of the many clients of the GCCM who have noted the hard work specifically of Kym Fleet and Vanessa James, who we are proud to have on board with us at The Gold Coast City Marina.
January 11 2014
Gold Coast City Marina has excellent and extensive facilities for fixing yachts, re-rigging, spraying, osmosis treatment etc. Almost anything can be done within the huge commercial precinct as several commercial boat manufacturers are based there and all trades are represented. The marina has special deals quite regularly including a weekend DIY Splash and Dash for those who want to do a quick DIY anti-fouling job.
July 20th 2012
Once again GCCM has provided an excellent haulout experience for us, Kaitoro has been hauled out at your yard four times now. Every time we have been impressed with the professional attitude of your staff and the performance of your in house contractors, we are particularly pleased with the service provided by Greg Watson and his team. Also high marks to Stella’s pipe fittings guy and to Wicked stainless.
SY Kaitoro NZ
January to July 2011
To Dean, Ryan and all the staff at the Gold Coast City Marina.
On behalf of myself and the crew on board MY Valkyrie I would like to take this opportunity to thank you all for your fantastic efforts in helping to make our time there with you run as smoothly as possible.
This was our second visit to you there in Coomera for yet another major re-fit. Once again I have been thoroughly impressed by your staff, your facility and the companies involved. Our project list was comprehensive and again extensive yet we were able to complete our re-fit on time and on budget. Everyone involved was a professional and consequently the results we achieved were of the highest standard.
I have no hesitation in recommending “The Gold Coast City Marina” to Yacht Captains and Owners who demand perfection.
See you all next time.
Captain MY Valkyrie
Phone: 07 5502 5888
+61 7 5502 5888
Fax: 07 5502 5877
76-84 Waterway Drive, Coomera, QLD, Australia
Box 1, 76-84 Waterway Drive, Coomera, QLD, 4209, Australia
Open 8am – 5pm 7 days.
Closed Good Friday & Christmas Day
is proudly associated with the following industry associations: